SMS notifications are not delivering to customers in the US or Canada

Resolved·Partial outage

This incident has been resolved.

Mon, Jul 22, 2024, 06:46 PM

(1 year ago)

Affected components

Jul 22, 2024, 04:44 PM

06:32 PM

Notifications

Updates

Resolved

This incident has been resolved.

Mon, Jul 22, 2024, 06:46 PM

Monitoring

A fix has been implemented and we are monitoring the results.

Mon, Jul 22, 2024, 06:32 PM(14 minutes earlier)

Identified

We have identified a disruption affecting SMS reminders being sent. Our team began noticing this error today, July 22, 2024 at approximately 4:00 AM ET.

Our team is actively addressing the situation. We will continue to provide updates as we work towards a complete resolution.

Mon, Jul 22, 2024, 04:59 PM(1 hour earlier)

Investigating

We are experiencing SMS deliverability issues and are investigating this issue.

Mon, Jul 22, 2024, 04:44 PM(15 minutes earlier)